Worse hotel/ apartments ive ever stayed in ....rooms not clean and dated ....pool area in zone 4 not clean and stank of cats urine....staff rude .....nothing very much to do around the area ...you need to taxi or walk . If you are s/ c you cant use the hotel facilities at all

I have given this hotel a one-star rating because there is no option to give it zero rating and I genuinely cannot understand how it is advertised as a four-star hotel. We arrived at approximately 10:30 p.m. and, during check-in, asked whether any food was available. The receptionist pointed us towards a tray of ham sandwiches loosely covered with cling film. They looked old, stale and unappetising, as if they had been sitting there for quite some time. On the third day of our stay, a group of more than 20 young adults with significant additional support needs arrived and were accommodated in rooms adjacent to and surrounding ours. From what I observed, there appeared to be only six carers supervising the group, which seemed inadequate given the level of support they required. During the four days this group stayed at the hotel, there were several incidents that caused concern. Some members of the group wandered into guest rooms where patio doors had been left open, causing alarm and distress to the occupants. On another occasion, the lifeguard had to rescue the same individual from the pool twice within a short 10 min period after he got into difficulties, There was also an incident where an adult male member of the group was openly urinating in the children’s paddling pool whilst children were playing in it. When my wife reported this to one of the carers and the lifeguard, the response was dismissive and unprofessional. The noise levels from this group were extremely disruptive, with loud shouting and screaming from around 7:30 a.m. until dusk, making it difficult to relax and enjoy our holiday. One morning, after our room had been cleaned, we discovered that no towels had been left. I reported this to reception three times throughout the day. After the third request, someone finally arrived with three bundles of towels. If you are travelling with children, be very careful with the showers, as the water temperature can go from comfortable to scalding hot with only the slightest adjustment to the thermostat. The hotel’s bar area was very disappointing, with very limited seating available. There is a separate sports bar, but we left after only a few minutes because it smelled damp and musty—rather like a wet dog. On the plus side the Wi-Fi was excellent. This review reflects our personal experience and honest opinion of the hotel. Prospective guests should consider these points carefully when deciding whether to book.