Stayed for one week, 3 adults and 4 children. The complex is very shabby in places and is in need of painting. There are no lifts or ramps in the hotel. Housekeeping was very poor, our room was cleaned once, but we did receive clean towels every other day. Food in the dining room is very good and not as repetitive as buffets usually are. Staff were very good, especially reception and bar staff. Evening entertainment was dreadful, provided by the animation team every night except one. Lots of swimming pools for the children which were clean and well looked after. Would definitely not class the hotel as 4 star.

NOT RECOMMENDED for Spaniards. Sun loungers reserved by the English since 8 a.m., typical British schedules in restaurants and so on. We were the only Spaniards staying there and the experience was disastrous even though it was the third year we had come to the same hotel; this will undoubtedly be the last. The quality of the entertainment, food, and cleanliness in the common areas has gone down a lot. The best rooms are always for foreigners, leaving the most remote ones for domestic tourism. We really miss the former entertainment manager Sheila for her dedication to the children.

We visited as a family (10) and had a great time. The Reception staff were brilliant and very attentive and helpful. The reception had allocated us apartments in close proximity to each other which we had previously requested. The entertainment staff encouraged the grandchildren to participate in the quizzes and games, which they thoroughly enjoyed. The apartments were clean and were cleaned each day with towel changes. The only fault I could make about the hotel is the quality of food, a lot of the hot food was cold. That apart we had a great time as a family and have already booked up to return next year.