The Thalasso and spa has been excellent - I had a number of treatments there and staff were all very attentive and did an excellent job. Thank you to Amira for organising and looking after me 😊

We have just returned from a weeks holiday at Cascades Golf & SPar. Hotel was lovely, All the staff were superb apart from the Reception ones. Syed in the Restaurant looked after us extremely well making sure we had drinks and a lovely table outside everday. Buffet food was good. Spikes bar staff were good, food was nice although it would have been nice to have more snacks rather than big meals during the day. Had to ask several times for our mini bar to be refilled. Golf Course was amazing and the views onto the sea were spectacular. Downside we checked out at 12, and our transfer wasnt arriving until 8pm. All inclusive meals and drinks are stopped once you check out. We explained to reception we hadnt arrived until 1am in the morning so had lost 1 day of our holiday. The explanation we got was its company policy, and there was a place of food in your room. I Feel its petty and with this we would not return to the hotel. We were looking to rebook next year but we will stay at the Steigenberger Golf in Makadi and travel to the golf course.

What I liked The beach area is excellent. There is plenty of space, privacy and a beautiful stretch of water. The sea is incredible, and this was definitely one of the highlights of my stay. The hotel itself is also very quiet, which is great if you are looking for relaxation. If you are looking for activities, entertainment and shows, however, it's not the place. The gym is quite decent and sufficient for a good workout. The thalasso spa is absolutely worth experiencing. It is not included in the hotel stay, but for me it was worth the additional cost. The pool is on another level, one of the best parts of the whole experience. The surroundings are beautiful, with the golf courses around the resort creating a very pleasant atmosphere. My room was very spacious and large, with a partial sea view. I also appreciated that the hotel prepared a birthday cake for me, which was a very nice personal touch. What could be improved The biggest issue for me was the service and the amount of unnecessary bureaucracy around very simple requests. Every time I requested a bottled water or a soda, I was asked for my room number and had to sign a receipt, even when the amount was 0. The same happened at the beach bar and restaurant. This became particularly frustrating. At the restaurant — whether breakfast, lunch or dinner — drinks were often brought very late or not at all. The service was generally quite slow, and waiters did not seem particularly proactive. At one point, when I asked for water, a waiter actually told me to go and get it myself because the water was available in the buffet area. When I specifically requested bottled water, they did not offer it; instead, there were filtered-water machines. I also found it strange that I was repeatedly asked for my room number when entering or ordering at the restaurant. The reception service was another weak point. The staff were not rude, but they often did not give me the impression that they were particularly open to helping or finding solutions. For example, when I asked about golf, I was simply told to go outside the hotel to the golf company because the reception could not provide any information. Even small requests sometimes felt unnecessarily difficult, and I often had the feeling that I was somehow asking for too much simply by asking for something to be arranged. The room itself was spacious and comfortable, but mine was quite far from the lobby, around 5–7 minutes of fast walking (Room 1508 5th floor). It was also close to the road, so with the window open you could clearly hear traffic. The window could be closed, but it did not provide much sound insulation, so traffic noise could still clearly be heard from inside the room. This was noticeable especially when trying to sleep. The food was okay overall, although I was personally very careful about what I ate during the stay. I mainly chose cooked food and bottled products and avoided anything that had only been washed with water.