The only thing this hotel has for it is the location. The hotel is older, falling apart, the elevators are spotty. I had a solo room, enough for one person. It had the basics, bed, desk, room safe, bathroom. The bathroom had black mold. The desk was broken but someone came to fix it so that’s the two stars. The walls are thin and you can hear outside noise if that bothers you. The main issue was that the fire alarm went off 5 times one night before a guest ended up calling the fire department to come check it out. This was from about 9pm-12am. The staff was not helpful/not trained.

I have been staying at this hotel for the past 15 years. It has always been an average, mid-range hotel, and we have always understood that we were paying for the location, while the hotel itself was perfectly acceptable. However, this year we had the worst experience ever. The reception staff are practically non-existent. To some extent, I can understand this as a cost-cutting measure, as I also work in the hotel industry. However, what I simply cannot understand, and what I find truly disappointing, is that the service is not just poor – there is virtually no service at all! The hotel rooms and bathrooms are dirty, the carpet smells unpleasant, and there was no toilet paper in our room. We reported this to reception at around 7 p.m. and were told that there was no night housekeeping staff and that nothing could be done to help us. The following morning, we once again pointed out that there was no toilet paper and asked for some to be delivered while we were out, so that it would be there when we returned in the afternoon. However, when we came back, there was still no toilet paper, and we were given exactly the same answer: there was no night housekeeper! The solution they suggested was that we go to the restaurant's toilets, take some toilet paper from there and bring it back to our room! In 2026, for a hotel charging £300 per night, to suggest such a solution is nothing short of shocking. The breakfast, which has been relocated to a smaller room, is still poor, although we have unfortunately grown accustomed to that. Paying almost £300 per night for a room and receiving this level of service is simply unacceptable. As someone who has been returning to the same hotel for 15 years, it would have been a nice gesture to offer, if possible, a complimentary upgrade or some other small courtesy to acknowledge our loyalty. Instead, our welcome consisted of being effectively told to go and "steal" toilet paper from the restaurant and bring it back to our room. This experience has been extremely disappointing, particularly after so many years of loyalty to your hotel.

So far I have been trying to get in contact with the hotel regarding my booking I have sent emails and phoned at least 15 times I will keep trying and will update the review once I have had a response. Not a good start.