Had a great experience on our family holiday, our son Ronan who is 3 had a great time and staff member Said was brilliant and made Ronan have a great time , woild highly reccomend :)

Customer service wasn't there best, we seemed to be an inconvenience to the majority of the staff when asking for help. No information was provided on check in, we had to ask. Breakfast was good if your went before 830am, plenty to choose from. Our room was very small, tired and in need of a revamp. 4th floor with no balcony even though we requested one. We had a leaky broken shower for 2 days despite reporting it. Sunbeds were hit and miss, lots of towels on them but no bodies. One day we didn't get a sun bed at all. We found alot of local Spanish people came with there big cool boxes and picnics, took up the sunbeds and pool and then went home. Which is a little unfair when they are not paying customers. This pool isn't ideal in august if you actually want to swim as there is no room to do that, with the amount of people in it. 2 vodka and sprites €15 Local mercadona 5 mins walk away Taxis to new town cost €17 Lots of waiting for the lift as no more than 4 people can fit in them. The restaurant Chila over the road from the hotel was so good, the food and service was excellent. Towels to hire were €15 each and then you got €12 on their return. Some random hotel member of staff with a clipboard let herself in our room, saw I was having a nap on the bed, spoke in Spanish and then left. I am still non the wiser as to why she let herself in. Fire alarm went off, no information provided, everybody left their rooms to be told once we reached reception it was a false alarm, despite the alarm ringing for 10minutes. Leaky air-conditioning right in reception and work men with step ladders right by the lifts. €18 to go to the sky bar, includes a free drink. Overall it was ok. Were excited to stay as the pictures looked perfect and were left a little disappointed. I personally wouldn't visit this hotel again. If you have difficulty walking avoid.