Excellent hotel in the heart of the city. A stone's throw from all the major attractions. Clean and very well-organized hotel. A beautiful and spacious spa with kind staff. An excellent breakfast and friendly, helpful reception staff. I highly recommend it!

Major safeguarding issue I am writing this review to warn other parents who might think of booking this spa for a family day out. We booked a spa package for our family. I specifically checked before booking to ensure that this venue had a strict policy against nudity, as I was bringing my children. Unfortunately, our experience was completely ruined. During our visit, my young son was directly exposed to a completely naked individual. To make matters worse, this naked individual actually got into the hot tub with him. As a parent, I found this situation deeply upsetting, entirely inappropriate, and a massive failure in management and safeguarding. We did not get the comfortable, family-friendly experience we paid for. I have already contacted management to demand a full refund for both spa days, they declined. They said they do not allow nudity, however they can’t guarantee 100 percent it won’t happen… In my opinion someone should be manning the spa. I feel it is vital to warn other families in the meantime.

Can start with the positive: Good breakfast, friendly staff at the reception, good bed and pillows, large room, refrigerator, hairdryer, and fantastic spa! Quiet, calm, and central. The negative: Terrible cleanliness, it wasn't clean when we checked in, very cold room, poor lighting in the bathroom, poor water pressure in the shower. Had to give instructions and clean every day, which was incredibly frustrating. View in a backyard. Do not recommend this hotel and will never stay here again! Not worth the money you pay and feels this hotel does not meet expectations or the number of stars!