We recently stayed here for a week, and while the hotel itself was clean and tidy, too many drawbacks mean we wouldn't choose to stay here again. The Pros: Outstanding Reception Staff: The gentleman working reception (unfortunately didn't catch his name) was exceptionally helpful throughout our stay. On day one, when my husband hadn't slept well, he immediately ran off to fetch him a new pillow. He helped us sort out our safe and towels, and even went above and beyond to assist when I had bad indigestion one evening. Cleanliness: The hotel interior and rooms were kept clean and tidy throughout our stay. The Cons: Arrival & Transfer: Be aware if arriving by transfer bus/coach—the vehicle cannot fit down the street, so you are dropped off outside the Fiesta Park Hotel. The driver simply dropped us and drove off without giving any directions. Arriving at midnight and having to walk down dark streets not knowing where to go to find the hotel was rather daunting (even though it turned out to be just around the corner). Dining: The food was very disappointing and cold a lot of the time. Evening Entertainment: The entertainment was terrible. It was entirely in Spanish, so we couldn’t understand a word of it. We also noticed that most of the people attending weren't even hotel guests, and not a single person purchased a drink. Unequal Drink Service: We weren't fans of the plastic cup policy. While plastic makes total sense by the pool, being served drinks in small plastic cups in the main bar on an evening while paying guests were served in proper glasses felt unfair for all-inclusive guests. Pool Facilities: The rooftop "pool" isn't really a pool at all—it's essentially a paddling pool (roughly 2m x 2m and only 0.75m deep) and was absolutely freezing. The rooftop bar was closed (though we were made aware of this in advance), meaning frequent trips down to the lobby for drinks, made worse by extremely slow lifts. The main pool across the road is completely shaded by trees, getting no sun whatsoever, and looked quite run-down and uninviting. While you do have access to the rooftop pools at the sister hotels, you cannot get all-inclusive drinks there. If you have to pay out-of-pocket for drinks while sunbathing, you’re much better off just heading to the beach. Room Maintenance: While the interior of the room was cleaned daily, the balcony wasn't cleaned once during our entire week-long stay. Overall, despite the wonderful support from the reception team, the poor food quality, disappointing pool setup, and lack of decent evening atmosphere mean we won't be returning.

Really enjoyed our stay even though it was in a residential area there was no noise a very nice stay the staff were amazing thank you

The reviews really don't do this hotel justice! I've stayed in plenty of 4-star hotels and I can honestly say the food and service here were better than many of them. For a 3-star hotel, it really exceeded our expectations! I have coeliac disease and I cannot praise the kitchen staff and chefs enough. Gluten-free bread was available every morning at breakfast, with plenty of gluten-free choices at mealtimes. The chefs were more than happy to serve food directly from the kitchen to avoid cross-contamination, although the buffet layout itself made the risk relatively low. There were even gluten-free biscuits available on request and gluten-free crisps at the bar! They also catered for other dietary requirements, with lactose-free and dairy-free milk alternatives. The bar served proper barista coffee, with different milk options and decaf available too. It's these little touches that make such a difference! On our final day, we had a very early departure and the hotel kindly arranged a packed lunch for us to collect at 6am. They even made sure mine was gluten-free, with sandwiches, fruit, yoghurt and biscuits. Such thoughtful service! The staff throughout the hotel were absolutely lovely. The ladies on reception were particularly helpful and recommended a beautiful walk around the Old Town, leading to a secluded beach and viewpoint that we might never have discovered otherwise. The rooftop pool is on the smaller side, but it's a lovely little suntrap and wasn't affected by the usual early-morning sunbed and towel battles! Overall, a fantastic little hotel with wonderful staff, excellent food and a level of service that genuinely deserves more than 3 stars. As someone with coeliac disease, being able to relax and enjoy my holiday without constantly worrying about food was priceless.