Mixed feelings about the hotel. The rooms were very clean, housekeeping comes every other day, the bedroom was very spacious but the whole apartment needed updating but you only sleep there I guess. Pool was a nice temperature and the entertainment poolside was enjoyable during the day, the animation team were very engaging and fun. Rubbish around the pool even though there were small bins scattered about, the main bins were overflowing and didn’t seem to be emptied particularly regularly that I saw. Definitely could have gone with some more staff in the bar areas, especially the main bar in the evening, only 1 guy was in there on the Elvis impersonator night and all the tables and chairs were taken up so nowhere to sit. More chairs needed in the bar for the size of the hotel. Also the bar and the restaurant need windows, it’s very stuffy and felt bad for the staff as you could literally see the sweat on their backs as their shirts were sticking to them! Hotel was very impressive looking in the lobby area and around all the rooms etc with the palm trees and general look of the place. Very pleasing to look at. What I thought was a let down personally was the food. Just not the variety or quality we have had in other hotels, my son actually found a piece of glass in the pulled pork one night! I did tell the staff but not sure anyone was overly bothered. We struggled to find anything we particularly enjoyed eating except for the odd thing here and there and the watermelon. Not impressed with pool bar food either, not very appealing and sometimes not even labelled which I observed many people lifting off the lids, having a look then walking off, presumably because they had no idea what some of it was! The pool bar needs a drink menu, particularly for cocktails included in AI as you have to ask and they get reeled off then you have to make a choice on the spot! (Some people may not mind this of course). I wouldn’t say we got our moneys worth for the AI as there just didn’t seem to be much appeal in the food. There’s a lovely pizza place opposite the hotel and the bus stop is literally outside so very handy. For a nice beach I recommend getting the bus into Los Cristianos. Nice walk in Golf DeSur down to the marina and back along the coast path. Hotel says towels will be removed if sun beds are reserved but we never saw that happen and had no problem getting beds. Latecomers were found other beds from elsewhere by the lifeguard. Wi-Fi not great at all, very intermittent. Pool table in main bar broken all week and the 2 by the pool bar were also broken at least one of the nights. Reception staff very helpful.

We have just returned from a 10 night stay. Our experience was better than expected as we didn't have high hopes from reading some reviews. All inclusive food was ok we got a bit fed up of the food and didn't have breakfast some days and some days skipped lunch we ate out a couple nights but this is purely due to a family of very fussy eaters and they were bored of eating the only food they liked. Day time pool atmosphere is good staff were friendly and didn't go around pushing you to do activities if you wanted to do them you joined. The staff always made time for my teenage son played football with him etc the young lifeguard was also very friendly and we had a good laugh with him. Music around the pool all day would be good as when its turned off the atmosphere goes a bit dull. Rooms were okay a bit run down but we have stayed in alot worse they were very spacious. Negative for the rooms were my son didn't get a actual bed the sofa was made up for him to sleep on which was not great. Cleaners came in once but we did turn them away 1 day. Air con was not working but was fixed on our second last day we made do wasnt as bad as I thought it would be we did tell reception and we were told a fan would be put in room but was not we didn't chase this up. Air con I think was a problem in most rooms but as I say was fixed by end of holiday. Pool area was cleaned every morning. Sun loungers not a problem we arrived at pool after lunch one day and still managed to get 5 beds altogether. Hotel entertainment wasnt great at night piano bar empty by half 9 10pm , We visited o'donnels bar 2 min from hotel and food drinks entertainment was fab. We also went to San blas 20min walk to a cocktail bar which was good. Busses were easily accessible from outside hotel we went to Los Christianos Costa Adeke and las America's using buses 2 busses max to get you to different areas and reasonably priced.