Excellent hotel but a special credit and mention to the reception staff. I had a personal emergency when I lost my phone on my 2nd night. As I was staying in the hotel alone and all my bank cards, flight boarding passes & emergency contact numbers were all on the phone. Rogelio on reception was fantastic, I was getting very upset and panicking and he did everything in his power to help me. He let me use the hotel phone to try connect to my mobile, he got my flight details and contact numbers for easyJet. He really did go above and beyond giving me a lot of hugs as I was getting very upset and distressed. His warmth and reassurance that everything would be ok was nothing short of outstanding. After several hours walking around alone and almost giving up hope my phone was found. I was so relieved! But I wouldn’t have got it back without rogelios help. Also would like to mention Johanna who was amazing on my last night on reception. Your staff work long hours and deal with drunken guests a lot and they always deliever! I will definitely be returning after the amazing help from rogelio and Johanna. My family want to thank them both personally for helping me in my crisis

AN ABSOLUTE DISGRACE! 🤬 An all-inclusive package that is only inclusive in name! You only have access to basic drinks. To enjoy the rest of the menu, you will have to pay an additional €18 per person per day. Because apparently, paying for an all-inclusive stay is not enough! The bar, for its part, opens at 10 a.m. Are you going on a day trip or does your return flight force you to leave the hotel early in the morning? Do not count on even a minimum of consideration: the staff simply sends you to the nearest supermarket to buy your drinks and whatever you need to get by. The concept is therefore simple: you pay for an all-inclusive package, but as soon as it suits the hotel not to provide you with anything, fend for yourself and pay up again! This is an absolutely pathetic approach to customer service. A hotel that charges for "all-inclusive" should live up to what that implies, rather than trying to charge for every little extra and leaving its guests to fend for themselves. This establishment is an absolute DISGRACE! If you are looking for a real all-inclusive, look elsewhere. Here, the only concept that seems to really work is that everything is at your own expense! 👎 --------------------------------------------------------------------------- AN ABSOLUTE DISGRACE! 🤬 An all-inclusive plan that is only all-inclusive in name! You only have access to basic drinks. If you want to enjoy the rest of the menu, you will have to pay an additional €18 per person per day. Because, apparently, paying for an all-inclusive stay is not enough! The bar opens at 10:00 AM. Are you going on an excursion for the whole day or do you have to leave early in the morning to catch your return flight? Well, don't count on the slightest consideration! The staff simply sends you to the nearest supermarket to buy your own drinks and whatever you need to get by. The concept is very simple: you pay for an all-inclusive plan, but when it suits the hotel not to offer you anything, you are on your own and have to pay out of your own pocket again! Customer service is simply pathetic. A hotel that charges for an "all-inclusive" service should deliver on what it promises, instead of trying to charge supplements for absolutely everything and leaving its guests to fend for themselves. This establishment is an absolute DISGRACE! If you are looking for a real all-inclusive, look elsewhere. Here, the only concept that seems to really work is that everything is at your own expense! 👎