Best location, nice rooms, best employees. Very familiar, always to come back. That's our holiday...Till october 2027

We were very satisfied; our expectations were exceeded. We had room 1435 on the 4th floor with a direct view of the sea. The room is quiet and functionally furnished in a modern style. Everything is clean and well-maintained. A large balcony with a rack for hanging laundry is available. The free water dispensers on the floors for refilling water bottles are very useful. You also get free water with dinner. We did not need the offered beverage package for 5.50 euros per day. A free safe is available in the room. Breakfast and dinner leave nothing to be desired; the quality and selection are very good. A bottle of wine with dinner costs 10 or 12 euros. A beer is available for 3.00 euros; we found all of that very reasonable. Due to the crowds, the dining hall resembles a large cafeteria more than anything, and the noise level is enormous. So, eat quickly and get back out. You can always get a seat; the service staff is very well organized and has everything under control. We had a rental car; finding a parking space can become a challenge, especially in the evening hours. Everything is easy to reach on foot. Beach and promenade in 5 minutes. Old town in 15 minutes. Restaurants and shops are everywhere.

The hotel has positive points but also significant negative points. Family stay with 2 children in October 2026: Positive points: Location close to the bus station. Close to Loro Parque on foot (about 10 minutes). The meals are varied. Cocktails at the 5th-floor bar are very good. The room staff are always smiling, as well as the restaurant staff. Thanks to the Alua entertainment team for the activities offered. Negative points: Reception staff not pleasant. The rooms are full of humidity and mold (block to the left of the central pool, room 2106). The Lookea entertainment team is not present and does not say hello; it is truly a vacation for them compared to their colleagues in other clubs who work from 9:30 AM to 11:00 PM. Pool not heated and, above all, only open at 10:00 AM. Lounge chairs not comfortable and too close to each other. The hotel layout is not friendly; I do not recommend the hotel in high season, in low-to-medium season it is already better. Far from the sea. It is a shame that there are two separate entertainment teams; the hotel must review its entertainment policy. By forming one single team, this will avoid confusion and frustration regarding participation in activities.