Very poor standard supposedly 4 star hotel. In need of a helping hand in all areas. Beds are very hard, walls are extremely thin and banging of doors during the night can be heard from rooms at the other end of the hall. Food is ok, not a great selection but whatever we had was generally ok. Drinks are not great cocktails are extremely sweet. Pool is disappointing and abit grim. No loungers put out, no towels and sun is gone come mid day.

Dirty rooms Air conditioning in some areas not working, common areas very veeery dirty, papers, cigarette butts, trash accumulated by the wind, some areas of the hotel abandoned, there were emergency exits that looked like a house of horrors, the entertainment lounge was super small, you had to sit on the floor Two elevators and it takes 10/15 minutes to be able to take them The food has very little variety!! Although it was not bad The room service, when you tell them 3/4 times to do it, when they do it they don't sweep, they don't clean the bathroom fixtures, shower tray, nor shampoo, teas half-used and almost empty The balcony was dirty, the floor and the table too, meaning they didn't clean ANYTHING!! They only made the bed WITH THE SAME DIRTY SHEETS THAT WE LEFT FROM SLEEPING TWO NIGHTS IN A ROW!! HONESTLY I WOULD NOT RETURN!!

We went to this hotel with high hopes due to some recommendations and comments on the official page, but when we arrived, the excitement faded away. They gave us a room on the 10th floor, a floor that is an oven, a quadruple room; when we entered the room, we wanted to leave right away, it was something uninhabitable for the price we paid, peeling walls, dirty room, shower in very bad condition, dirty closet, in short, I do not recommend it. Since we were there, we had no choice but to stay. We went to the front desk to file a complaint and they told us they would go clean the room; they did, but on the last day. Then the common areas leave a lot to be desired, everything was very dirty, the food had little variety and was bad, always the same thing, better not to even talk about the desserts, the cakes tasted like mold. My stay there was a very bad experience, I do not recommend it and I will not return, the best part was the staff who work there, their kindness, in short, my hopes were dashed.