I frequently stay at this hotel for work and, unfortunately, my experience has become increasingly disappointing over time. The primary reason I have continued to return is its convenient location close to my office. However, after this stay, I do not intend to return, unless offered a refurbished room. The rooms feel dated and are not maintained to the standard I would expect. On arrival, there were visible stains in both the shower and toilet, which should have been addressed during housekeeping. The soap and shower gel dispensers were also empty and were not refilled, despite daily room servicing. I have noticed that some rooms are currently being refurbished, which is positive and clearly necessary. However, as a regular guest who has stayed here many times over the last 8 years, it would have been appreciated if I had been allocated one of the refurbished rooms rather than repeatedly being assigned tired and outdated accommodation. Whilst I did not experience noise issues during this stay, previous visits have been affected by ongoing refurbishment works. On one occasion, I was placed in a corridor undergoing renovation, with plastic sheeting throughout the area, and was woken very early by drilling and construction noise. I was not informed before or during my stay that disruption was likely. Given that experience, I had hoped that a future visit would result in being allocated a refurbished room, but this was not the case. There were also alarms sounding at approximately 5:00am during this stay, which continued for a considerable period before being switched off, despite guests contacting reception to report the issue. I no longer choose to eat at the hotel due to the poor quality of the food. I previously raised a complaint regarding the standard of a meal and was simply advised that nothing could be done because I had already paid for it, which was disappointing. Overall, the hotel's only significant advantage for me is its location. Unfortunately, the condition of the rooms, lack of attention to housekeeping standards, disruption from refurbishment works, and poor dining experience mean that I will not be staying here again.

Hotel with very dirty rooms: Room 1: A bed that looked as though it had been used and a dirty toilet Room 2: A dirty toilet Room 3: A soiled duvet The rooms were generally in poor condition. The breakfast was significantly worse than last year. In 30 years of travelling abroad, I have never stayed in such a dirty hotel (and it isn’t cheap either).

Terrible experience: far from the standards of a 4-star hotel I stayed at this property with my family and the experience was disappointing and a nightmare from every point of view. Nonexistent cleanliness and maintenance: Upon our arrival, we found dust everywhere (especially on the furniture), the floor was definitely dirty, and the fixtures were damaged, with a broken window that would not close properly. Furthermore, during our stay, daily cleaning was never performed. Air conditioning and health issues: The air conditioning blasted freezing air with no possibility of adjustment. Having two small children, they froze from the cold, and both they and I ended up with sore throats due to the excessive cold and the accumulation of dust in the room. Unacceptable behavior by the manager and staff: We urged the front desk multiple times to resolve these issues, receiving only indifference and evasive answers. The lowest point was reached with the manager: he proved to be extremely aggressive, going so far as to yell at us and making us feel openly threatened. A serious and unacceptable attitude toward customers. Unjustified costs and dishonesty: As if that weren't enough, they are trying to force us to pay for parking, a service we did not use at all. Inconvenient location: Even from a logistical standpoint, the property is disappointing: it is located very far from the center, which takes about 45 minutes to reach. A hotel that claims to be 4 stars should guarantee cleanliness, maintenance, and, above all, respect and fairness toward guests. Both professionalism and basic courtesy are lacking here. Property absolutely not recommended, especially for families with children.