Been here for three days and have been really pleased with a lot of things about the hotel but it’s let down in several areas. Firstly the good. Staff are excellent, entertainment team work incredibly hard. Rooms are kept very clean, pool areas kept clean, bins are emptied regularly too so no smelly full bins with wasps everywhere. Food is varied and really nice, plentiful and the chocolate fountain is lovely. Breakfast in particular was extremely varied and I can’t believe anyone wouldn’t find something great to eat. The entertainment each night is decent and there’s something for everyone again. The communal areas are clean and modern. The restaurant can get really busy but is of a nice standard. Now for the poorer side. The rooms are very tired, ours look original from the 90s and needs a good sprucing up. The queues for the bars are very long on occasion and when you see one person behind the bar it gets very frustrating. Self service points would reduce this but they don’t seem to want info this for some reason. The WiFi is very hit and miss. If you’re looking for a quieter location this if for you, not very much around and it’s either a good walk to San Augustin or into Town the other way or a taxi. All in all very good value for money and easily a three star hotel and with just a spruce up and some added bit could easily be a four or five star.

For a 3 star it’s very good . Could do with a bit of an update in the rooms but overall fine . Food good and the Entertainment team excellent? Very hard working and get everyone joining in if you want to .