Second time we visit the Amazon. We feel that cleaning days have become fewer and what is written should be done / changed is not followed. No clean bedding, sweeping and garbage disposal once the rest of the time you had to put out garbage outside the door and ask for toilet paper. No offense to the cleaning staff but it doesn't seem to work. Otherwise a hotel that is well located even large balconies and pool. However, the pool is used extensively and it needs more than vacuuming as a grease edge has formed around the entire walls of the pool just above the water. Simple lgh where you can generally wish for a big clean from scratch but when we returned, it meets our requirements for a simpler accommodation. We will be happy to get back to you at the right price.

As soon as we arrived, they denied us the possibility of leaving our suitcases in the hall without any explanation. Likewise, we had to wait until three in the afternoon to be able to access the rooms since, according to them, they were not ready yet. However, upon entering the room area, we found dead cockroaches and when we communicated what happened to them, they gave us the "runaround" that they would come when "they wanted" to pick them up. Nevertheless, we also indicated the need for there to be no animals, let's say "cats," since a member of the group was severely allergic, and to our surprise, we found a cat prowling inside the apartment and when we complained about it, they told us that "it was what it was" and that the cat was going to stay there as it belonged to the apartment. A few days later, we received insults from a reception employee (a blonde girl, problematic and rude to say the least) addressing us through insults such as "drug addict, alcoholic, asshole, retard" when we insisted on why the apartment cleaning services were not coming to pick up and tidy the apartment every day for its proper use and stay in it. To add as well, we were denied the return of the deposit, with the blonde girl adopting a defiant, arrogant, and rude attitude; and when we went to ask for explanations, she started yelling at us. For this reason, upon seeing this situation that was affecting us and from which we had been suffering since our arrival at the accommodation by the staff, and especially, by the employee with blonde hair, we found ourselves in the need to ask for several complaint forms for each of the apartments we had reserved. She refused to provide them, knowing as an employee the rights of the customers, and for that reason, we found ourselves obligated to call the National Police so they would show up at the place and fix the problem. A few minutes later, several patrol cars showed up and in the end, she was forced to provide them even though she was resisting it. Seriously, do not go to these apartments. The service is deplorable and the human quality and the quality of the apartments is terrible.