I am Marta Carrillo, I want to highlight the wonderful stay we are having. My congratulations to all the staff, specifically to Angi at the front desk, she is a wonderful professional and person, with exquisite manners and she pampers the client down to the last detail. On the other hand, I want to highlight the restaurant department, specifically Carlos and Miguel, excellent people and great professionals. Some clients are very rude and forget that they are people and are not anyone's servants. And congratulations to the housekeeper on the 9th floor, she is wonderful, she keeps our room spotless. We will return for Christmas Eve and Christmas. Highly recommended hotel, very top-notch.

Stayed here in Oct with 2 friends. Was unsure with mixed reviews but had a lovely stay. Pros Staff are very friendly and helpful. Cleaners are always busy and rooms were clean. We only wanted bed and breakfast as we go out in the evening but price included evening meal which you could swap for lunch which for us was great. Food choice for lunch was great. Nice pool Free WiFi No trouble getting sun beds. If you like to join in entertainment team we’re around the pool in the day but did not pressure you. Cons Lifts are regularly out of order. No mirror in room just bathroom not helpful when getting ready. If you were on all inclusive in peak season I can see why people say not enough sun beds. However there is a terrace up a flight of stairs so they could put loungers there to help in peak season?

We left in October, takeoff at 6 a.m. and arrived at the airport at 9 a.m. with the time difference. Taken care of three quarters of an hour later. We arrived at the hotel around 11 a.m. and the We came across a lady who was not pleasant at all and no one spoke French. The room was scheduled for 3 p.m. and if we wanted it before, 30€. We of course refused, so we decided to go freshen up and that was not possible, you have to pay because they only give you your bracelet at 1 p.m. It is the first time this has happened to us since we have been traveling. And for your departure, you indicate that you are leaving at 4 a.m. and you ask if it is possible to have a coffee, yes, but she gets the day wrong and on the day of, you wait. Fortunately the morning person did what was necessary, however regarding the service that day The person was not friendly at all and to hear them speak with anger, what they were saying in Spanish must not have been very polite. Regarding the rooms, nothing to complain about. As for the food, it was okay. And the scenery is magnificent.