If I could give this hotel minus 100 stars, I would! Without a doubt, one of the worst hotel experiences I've ever had. I wouldn't recommend this place to my worst enemy! The entire experience was an absolute nightmare from beginning to end. We experienced what I can only describe as racist and discriminatory treatment from staff. To make matters worse, we discovered bed bugs in the bed, and the hotel was absolutely filthy. The standards of cleanliness were beyond disgusting. We also had belongings go missing, which we believe were stolen by a member of the cleaning staff. As if that wasn't bad enough, the manager then had the audacity to falsely accuse us of damaging the property when NO DAMAGE HAD OCCURRED WHATSOEVER! The dishonesty and unprofessionalism were unbelievable. The food was another disaster. It was served cold, tasted awful, and we suffered from diarrhoea after eating there. The hygiene standards throughout the hotel were appalling. From the disgusting rooms and terrible food to the treatment we received from staff and management, there was absolutely nothing redeeming about this place. DO NOT WASTE YOUR HARD-EARNED MONEY HERE! A holiday is supposed to be relaxing and enjoyable, not an experience that leaves you feeling disgusted, mistreated and completely ripped off. I genuinely cannot understand how a hotel operating at these standards is allowed to welcome paying guests. ZERO STARS. NEVER AGAIN. BOOK SOMEWHERE ELSE!

} ⭐ 1 STAR – ONE OF THE MOST DISTRESSING EXPERIENCES WE HAVE EVER HAD Our experience at this hotel was absolutely appalling. We felt humiliated, unfairly targeted, and treated without basic dignity or respect. To make matters worse, we found beetle-like insects in the bed, raising serious concerns about the hotel's cleanliness and hygiene standards. The most upsetting part was the treatment of my disabled sister. When she explained her disability to a member of staff, she was called a liar. This was deeply hurtful and completely unacceptable. Despite staff being made aware of her disability, we were removed from the hotel, and the police were called. We were left without safe accommodation, feeling vulnerable and abandoned. Tragically, after being left with nowhere safe to go, we were attacked and robbed. This was a frightening and traumatic experience that made an already distressing situation even worse. The way we were treated has also left us questioning whether racial profiling played a role. We were singled out and accused of behaviour we strongly dispute. Although I cannot say definitively what motivated the staff's actions, I believe our concerns deserve to be taken seriously. I sincerely hope management investigates the staff's conduct, the treatment of my disabled sister, the condition of the accommodation, and our concerns about possible discrimination. I would not recommend this hotel based on our experience. No guest should have to endure such distress, and everyone deserves to be treated with dignity, fairness, and respect, regardless of their disability or race. This was far more than a disappointing hotel stay. It was a deeply traumatic experience that left us feeling unsafe, vulnerable, and completely let down.

This hotel is a disgrace don't be fulled by the pretty looks off the hotel the staff are disgusting they sneak into your room when you go out cleaners help themselves to your stuff don't go there unless your going to carry all your valuables with you every time you go out off the hotel I honestly think that the staff don't like us british going there they treat us differently I saw police come in there not sure why but they hat bats with them screaming in Spanish we decided to check out my friend had only just arrived I had been there 4 days should have been 10 never again would I go back there staff laughed at me when I nearly fell out my wheelchair in reception as for the food I advice you to watch the waiters with both eyes I give the food 2 this place needs to get rid off the staff there currently running your hotel and get people in there that care for your customers no matter where there from.at 71 worst holiday I've ever had in tenerife