Good morning, I am writing this review to express my deep dissatisfaction and frustration with the service. I recently made a booking through your app that showed as confirmed, and I even received the corresponding confirmation email. However, immediately after, I received another email stating that the booking could not be processed. The most serious issue is that when I check my personal account within the Agoda app, the reservation still appears as "confirmed." Due to this contradiction, I am left in a state of total uncertainty, as I do not know which of the two notifications is true and real. Because of this lack of clarity, the conflicting communications, and the insecurity it creates when planning a trip, I consider my experience with the Agoda app to be completely negative. I request an immediate clarification regarding the actual status of my stay. Sincerely,

Very helpful and very understanding. Highly recommend.

Jasveen was amazing. She went out of her way to help me when there was a mixup with my booking. Trying to locate the best priced room at one of their sister hotels. She went above and beyond and I’m so grateful. Room itself was very warm and I couldn’t find a way to turn down the temperature. Other than being a little tired it was cleanand perfectly located for the event I was attending.