First time visiting Bulgaria. This hotel…wow!! It was the best hotel we have stayed in. Airport transfer is about 15/20 mins. Check in was a little bit slow. The staff- everyone was friendly but I have to say the restaurant staff and the cleaners were friendlier than the reception staff. They made more of an effort to say hello and smile. The room was clean, spacious and modern with a large balcony. It was cleaned every day. Overall the hotel was spotless - from the restaurant to the snack bar and pool area. The bins around the pool were emptied very regularly - can’t even say I seen a fly! So many sun loungers around the pool - never had to fight for one. They were comfortable as well. All the pools were amazing but we were in the large outdoor one most. Seen many reviews about the outdoor pool water being cold but I don’t know what people expect- it’s outside! Spanish pools are the same. Lifeguards on duty all day - seen reviews about them not paying attention but if your child is swimming you should be watching them not leaving it down to a lifeguard! Our son is 13 and can swim but I wouldn’t leave him alone in the pool. Food- there was literally something for everyone. Our teenage son is extremely picky and he found something to have every morning, lunch and evening. The snack bar was great: fresh pizzas, wraps, chicken nuggets, spag Bol, salads, fresh fruit, pancakes and donuts - constantly refilled. Plenty to choose from drink wise- beers, spirits, wine and cocktails (also mocktails). Ice creams and ice lollies available from the pool bar and snack bar. A whippy ice cream machine in the main restaurant. Bistro was open all night. There is a shop onsite that sells every thing and is reasonably priced for a hotel shop. We used the hotel taxi service which was great - fixed price of €25 each way to get into Sunny beach. Drivers were friendly and gave us a card to ring them when we wanted picked up. Can’t comment on kids club as we didn’t use it. Entertainment- there was a show on every night at 9pm for about 45 minutes in the amphitheater. We were there for 12 nights and didn’t see the same show twice. There is a beach bar which is open later with music and live singer - but this was quite busy most nights with limited seating. There is also a small arcade room and 2 pool tables in the lower lobby area. There is also a fountain show in the middle of the complex every night where they play songs and the fountains light up. Adds to a nice relaxed atmosphere. Overall this is an amazing hotel and we can’t wait to go back!

The Bali and Indonesian staff working at the hotel were outstanding — warm, professional, and they truly understood hospitality. Their service was exceptional throughout our stay. The concierge team were excellent, and the front‑of‑house reception team in particular set a very high standard with their friendliness and customer focus. In contrast, some of the local Bulgarian staff would benefit from similar hospitality training, as their attitude often felt dismissive. Consistent service across all teams would significantly improve the overall guest experience.

This was my first time visiting Bulgaria, and I choose this hotel to celebrate my birthday and honeymoon. Overall, we had a fantastic stay, and we will definitely be returning next year around the same time. One thing to keep in mind when booking is that hotel is quite isolated, with not much around it. However, if you are looking for a relaxing holiday and are not particularly interested in exploring Bulgaria, the resort has everything you need for wonderful stay. The food is very good, and there is plenty of choice. However, my biggest criticism is that much of the food was quite cold. A microwave would be a great addition, as eating cold food is not particularly enjoyable, especially if you arrive towards the end of the restaurant's service. Another area that need improvement is the restaurant service. On several occasions, staff tried to clear our plates before we had finished eating. On the few mornings, we left our coffee and juice on the table while collecting our breakfast, only to return and find everything had been cleared away. These might seem like small details, but they can spoil the experience, especially when the hotel gets so mane other things right. On the positive side, the all-inclusive alcoholic drinks are branded, which was a lovely surprise. The coffee in the lobby bar is also very good. We had dinner at the Mediterranean a la carte restaurant, and the food was excellent. I would definitely recommend booking a visit! The room was very good and had everything we needed, including a fridge that was restocked daily, a coffee machine, a kettle and a complimentary safe. I believe all rooms have a sea view, although the exact view depends on the location of your room. The bathroom was particularly we designed, with two sinks and two mirrors, as well as a separate shower and toilet. The room was cleaned daily, which was much appreciated. My only small criticism is that lighting inside the wardrobe area is quite poor, making it difficult to see. The hotel grounds are huge, beautifully maintained and very impressive. The heated swimming pools are a fantastic bonus, and I particularly like the separate adults-only outdoor area. Considering how many children stay st the hotel, it is a lovely touch for adults who want so piece and quiet. The concierge team deserves a special mention. They were exceptional, always willing to go above and beyond to make sure our requests were fulfilled. Their attention to detail and willingness to help really stood out and made our stay even more special. Overall, we had a wonderful experience, and we left with some lovely memories. We will definitely be coming back next year around the same time.