We had been to Hemera twice before, but this time we weren't very happy with it. The quality seemed to have dropped. The night shows and daytime activities were mediocre compared to previous years. They even had a foam party in the pool. We wished they hadn't done it. We are a family that consistently chooses Barut hotels, but we have now removed Hemera from our list. The restaurant was adequate. I had to change my spot because the lifeguards in the pool were constantly swearing. With their broken English, they would harass tourists and then hurl insults at each other, and I witnessed this every day. They've put a blonde receptionist at the reception desk who speaks inadequate Turkish, incapable of smiling or showing empathy. He doesn't even look us in the face when he talks to us. Our flight was delayed on the day of departure, so we requested a late checkout, but they said it wasn't possible even for just two hours (the hotel wasn't even half full). We were forced to leave our belongings in a locked room downstairs, where we were told we could get dressed. The room is small, the air conditioning is broken, 15 people, men and women, are changing together, everyone's laundry and clothes are in one place. It was a terrible environment, and I was shocked by what I experienced. Even another hotel I stayed at for the first time before didn't do this. We endured this humiliation for two hours, and to top it all off, you send me a special card saying I'm a premium customer of Barut, but you subject me to this misery for just two hours. Hemera is definitely finished. We were very satisfied on our previous two visits, but this time we were shocked.

We were never 'those' people that went to the same place again, but this is our fourth visit! It is such a great hotel with lovely staff, especially Ahmet Yalcinkaya and Seymen (two of the best waiters there!). Nothing is too much for you, with the levels of service being phenomenally high. I would thoroughly recommend it, so much so that we're thinking of going back again!

We have just returned from our first visit and we had such a good time. We arrived at 4.30am and was greeted by the recipient who quickly checked us in and then took us to the restaurant so we could get some food and a drink. We were given some gifts on arrival and given all the information we needed for our stay. The hotel rooms were really clean and the beds were really comfortable, the bathroom was a nice size with a large standing shower. The rooms were cleaned daily and mini fridge stocked. The hotel was very spacious and very well maintained and looked clean at all times. The pools were a nice size and plenty of sun beds. We had no issues with the food, plenty of choices every day and we really enjoyed the A la carte restaurants, the service was excellent throughout our visit. The staff work really hard and so polite and cant do enough for you. We spent a lot of our evenings at the pool bar where the evening entertainment was being shown. The bar tenders were really good and made great cocktails, a big thankyou to Younis who looked after us most nights. A lot of the people we spoke too had already visited this hotel many times and it's easy to see why. Its a really good hotel and we're already looking at re-booking for next year.