Location is brilliant. In the middle of everything. If you want a quiet hotel at night, it wouldn’t be your go to as right beside the strip. Staff is absolutely fantastic. Favourite is Yusmila, she is so friendly and even put my teddies around the room in different ways every morning. Became a highlight of our day to see how the teddies would be presented. Hotel is so so clean. Food was stunning, great selection. Very relaxed atmosphere around the hotel grounds, with morning stretching every morning and different entertainments throughout the day beside the pool.

If you are looking for a luxurious hotel then this hotel doesn't fit the bill. However, if it's cleanliness, a decent service and a good location that you're looking for then this could be the one. It's only about a 20/25 minutes coach ride from the airport. We arrived around 9 pm and was told that there would be some food available in the dining hall at 11 pm as we were rather hungry. At 11.10 there was no sign of any food nor any staff to enquire. Checked with Reception and they apologised and gave us directions to a nearby shop to buy some snacks!!! We booked a seafront room and had asked, when booking, for a room in the quieter block. I do have some health issues which Jet2 were aware of and I was somewhat flabbergasted when we were given floor 11 (top of the shop). My son, who's 21, was given floor 2 in the other block. However, in the end it worked well as the lift always came to the top after dropping people off so I always got first dibs in the lift. The beds were comfortable and I slept well. It was great to have a bath/shower and the views were amazing. As soon as the balcony door was shut we didn't hear a peep. Furniture in our room was quite dated but we only used it to sleep and wash in. There was 3 sockets in the room but it meant unplugging the kettle and telly. The cleaners did a decent job each day and seemed friendly. We went for the all inclusive option which included some drinks, but not branded (except for Bacardi). The cocktails from the machine were like dishwater and somewhat disappointing. However, the staff were always pleasant and gave you a decent amount when choosing spirits. Something that seemed pointless to us was the use of tokens to get a cup for your drink. You had to return your cup each night to get a token in readiness for the following day. Just seemed a bit pointless to us. The entertainment was ok but could have gone on for longer. Most nights people sat there waiting for more or even a bit of music. What was nice to see the friendships formed by some of the youngsters, I assume in the kid's clubs, and then being allowed on stage at the end to entertain us. Whereas here in the UK they are shoo'd away from the stage. There wasn't enough seating in the evening and people had to use the sunbeds to sit on which had been put away. The real negative for me was the nightly cockroaches. I attract any beetle or bug going and the cockroaches did not disappoint. I nearly hired myself out as the entertainer as the damn things landed on me, here, there and everywhere. I do need to stress that they were only a problem outside and none were seen inside. There are 3 pools, one of which is heated to a usable heat. The sunbeds are soon "taken", usually by 9 am. The hotel could do with more sunbeds and tables and chairs. The food was varied and edible. I'm quite a fussy eater but I did manage to find something each meal. I only eat beef/steak and there was usually a dish suitable. The bacon at breakfast leaves a lot to be desired according to my family. I can highly recommend the omelette. The dining room staff were efficient and happy to oblige. The location of the hotel is ideal and there are lots of bars, restaurants and shops nearby. When departure day arrives there is a room to store your luggage. Our pick-up time was 11.30 am. We checked with Reception the night before about room timings and was told that rooms have to be vacated by 12 noon. We decided to leave our luggage in our room, as did our son. We also left the do not disturb sign on our door and went for breakfast. When we eventually returned to get our luggage at 10.45 am we had both been locked out of our rooms which caused some panic. Someone had obviously gone in because both of our signs had been taken back inside, yet no cleaning had been done. So we don't really know what happened there. Were we just unlucky? The key card system used throughout the hotel is very hit and miss. You even need it to use the toilets which seems a bit extreme. It was nice to see the hotel decorated for Halloween and some effort put in to the food that night. My review is how we found the hotel and is honest and unbiased. I would happily stay there again despite the few niggles mentioned above. The positives far outweigh the negatives.