We stayed here at Hotel Lucia during our one-week city trip to Vienna. The reception and handling were perfect from the very beginning. We had a very quiet and spacious room on the upper floor with a view of the Rudolfsheim church. The breakfast buffet was a joy every day with good, attentive service and delicious food. A good coffee machine and fresh pastries as a sweet finish rounded off the selection. I would like to highlight the perfect soft-boiled breakfast eggs, an art that, especially in buffet operations with eggs kept warm for longer, suggests great experience and consistency in preparation. The room was always spotlessly clean, not worn out, and was cleaned daily without being asked. Good beds. We were able to store our luggage in the hotel's own storage for a few more hours upon departure. The hotel's location offers very good access to public transportation, affordable dining options, a shopping center nearby, and if you want, you could even walk to Schönbrunn Palace. All in all, a 100% recommendation.

We spent 4 (sleepless) nights at Hotel Lucia. Unfortunately, we were primarily influenced by the 'family-run' description when booking. The positive points first: Proximity to the subway, clean bathroom with a very hot shower, very diligent staff in the breakfast service (in our opinion, however, there was a lot of cost-cutting regarding the quality of the offerings). The booked double room seemed loveless with the charm and furnishings of a youth hostel. 2 single beds were lined up lengthwise one after the other. Despite facing a side street, the nighttime traffic noise and the slamming of car doors in the morning gave us sleepless nights. The smell of grease and cigarettes from the restaurant below didn't make it any better either. The carpet was stained and very dated. There was neither a water glass nor a refrigerator in the room. It was also not desired that one bring things one had purchased oneself up to the room. To an elderly lady who asked for 3 glasses, Mr. E. Simulevski replied: 'This is a hotel. When you go to a restaurant, you don't bring your own food either.' The same gentleman of the family business always seemed abysmally indifferent and unempathetic to us. No greeting and at the end - as expected - also no inquiry as to whether one had a pleasant stay. The enthusiastic description on the homepage is not reflected in reality at all.

Hotel Lucia was a rare and wonderful find. We used the hotel as a base for our trips to Budapest and Bratislava, as well as Vienna. The location is ideal, within a 5-7 minute walk to the metro/subway that takes you to all of the main stations. There are some good restaurant choices also within walking distance, and a supermarket within a few minutes. That leads to the downside of Lucia -- no in room refrigerator, at least not in our triple room. A spacious and relaxing room with a large bathroom and a couch. We really liked the couch because we could sit there and not lounge on the bed. The desk was good and there were two chairs in the room (again, we had a triple). Perhaps even more important than the location of the hotel are the great staff. The hotel is a family run operation and we had the pleasure of meeting the two sons who help operate/manage the property. I didn't get permission to use their names, but they were amazingly helpful in finding a place to eat and navigating the subway. We took the subway to Schoenborn palace and to the Vienna Opera House. Easy as pie. We grabbed takeout a couple of times (we were there four nights) and ate dinner in the courtyard. It was quiet and lovely. One other thing to be aware of: there is no ice maker and no iron, so if you want to chill your soda or something, or have a suitcase filled with wrinkled clothes, you're out of luck. That said, who cares about wrinkles when every question is answered helpfully, the location is perfect and the rooms, spacious. Would I go back? Absolutely.