We are staying in this hotel for 12 days. We were kindly received. The room was spacious and clean, and there was also a spacious shower. The beds were on the hard side but we quickly got used to them, the air conditioning was quite noisy. Furthermore, the pool was spacious and there were enough beds every day; we never ran out of beds even if we arrived at different times. We had read reviews beforehand that there was a lot of shade, but this is really not the case at all. The concierge is very friendly!! And Fabienne is a topper, she helped us with everything and really takes her time for you. The location of the hotel is good, the hotel is 5 minutes from the sea and there is a very nice market for the hotel every Wednesday and Saturday. You walk to Maspalomas in 10 minutes. However, we noticed some things: 1. insects in food 2. white spots in swimwear and on back 3. unfriendly staff 4. Bad wifi 1. Insects in food On the first day I had a small spider in my food. I reported this and the only answer I got was 'oh' and then he walked away. This can of course always happen, but on day 2 I had a different insect in my food. There were also a lot of flies in the restaurant. For the rest, the food was tasty and varied. We must say that there are few cocktails on the all-inclusive menu; they were very tasty and we enjoyed them every evening, but for many other tasty cocktails you had to pay extra. 2. We noticed that when we lay against the jacuzzi railing and sat on the edge of the pool, white spots (it looked like white paint) appeared on our backs and our swimsuits were covered in white spots. Unfortunately, we still haven't gotten it out of our swimsuits. 3. We also had an unpleasant moment on the very last day. We had heard from a very friendly man the evening before that we could still get a shower room for an hour because we weren't picked up until 4 pm. We found this super nice, we still had to report this that morning. That's what we were going to do that day and we were spoken to in a very annoying and grumpy tone by a somewhat older woman with brown hair and glasses. We could finally shower for half an hour but received a pass that didn't work, so we had to go back to the reception and could shower even less because of that. When we were getting dressed, someone from the staff just came in to see if we were ready, even though we hadn't been inside for half an hour. Very bad! When we went to hand in the card, we felt like they were talking about us. What a shame about this last impression, we left with an unpleasant feeling because of it. The staff at the pool bar could also be a bit friendlier. 4. Bad wifi There was bad wifi in the hotel, so we constantly had to use our 4g. But I don't think the hotel can do much about it here Overall a fine hotel for what you pay, but there are a few areas for improvement. We had fun at the hotel for 12 days

The location is okay, close to the beach, shops and restaurants a close walk and the market right outside the hotel. The actual hotel was great, very clean and modern as well. The room we had was very spacious and comfortable with a big bathroom and balcony. However, the food was extremely disappointing, not much selection at all only around 6-8 (if that to be honest) hot dishes and then salad. I would say it’s catered more towards German guests. In the restaurant there is a coffee and drink machine with coke, sprite etc which would get extremely busy and the glasses were genuinely tiny so would get barely any drink in them. They were very short staffed so you would be lucky to find a clean table pretty much every single time we went in there we had to clean our own table and look around for cutlery. As for the flies I actually didn’t see flies all over the food and the whole time I was there didn’t see barely any! The bar that was open at night was a joke to be honest, one bar man in a tiny room, we were queuing for around 15 minutes to get a drink! The guests are mainly German and weren’t the friendliest many were very rude. The entertainment team are all German didn’t once speak to us and only really engage with German guests, everything is done in German.

10/10 hotel Unmatched experience We arrived at the hotel to check in at noon, the reception staff was super friendly. We only had 1 day of all-inclusive and were leaving with breakfast, but they told us that the next day we could stay for lunch even though we had checked out of the rooms, and that is what we did. We had a minor health issue with one of the kids and had to go to the emergency room, and they saved a little dinner for each of us. Luxury chefs and dining room staff. To find a fault, it is geared toward English-speaking guests. We did not feel disappointed because we were out most of the time, but the activities are conducted in English and since we were the only Spanish speakers. The air conditioning in the room blows directly onto the person in the bed across from it, so we had to turn it off, but those are insignificant things compared to the treatment we received from all the staff. If we return to the island, we know which hotel we will choose.