Nice looking hotel and spacious rooms. We felt it was not geared towards British guests. The food was lukewarm at best and although there was a good selection of individual foods they were not well matched to make a meal. For example there was pasta or spaghetti but no sauces to go with it. The bar often ran out of glasses in the evening and so guests were served in paper cups. Understandable round the pool through the day but not at night. The tv in the room had no English channels and reception confirmed this to be the case. The fridge in our room was warm inside. We reported it 3 times but nothing was done. On the 3rd time reception said it was a minibar not a fridge and so wouldn’t get cold. Not much use when the weather was over 30 degrees. On our last day we took a courtesy room and guess what, the fridge in there was cold ! The WiFi was very poor and we kept having to switch back to 5g which quickly ate up all our overseas data so we had to buy some more. There were broken sunbeds and broken umbrellas round the pool.

Lovely hotel, clean and spacious rooms, great food and lovely staff! Will definitely be coming back! Great location, walking distance to bars and restaurants as well as the beach

We are staying in this hotel for 12 days. We were kindly received. The room was spacious and clean, and there was also a spacious shower. The beds were on the hard side but we quickly got used to them, the air conditioning was quite noisy. Furthermore, the pool was spacious and there were enough beds every day; we never ran out of beds even if we arrived at different times. We had read reviews beforehand that there was a lot of shade, but this is really not the case at all. The concierge is very friendly!! And Fabienne is a topper, she helped us with everything and really takes her time for you. The location of the hotel is good, the hotel is 5 minutes from the sea and there is a very nice market for the hotel every Wednesday and Saturday. You walk to Maspalomas in 10 minutes. However, we noticed some things: 1. insects in food 2. white spots in swimwear and on back 3. unfriendly staff 4. Bad wifi 1. Insects in food On the first day I had a small spider in my food. I reported this and the only answer I got was 'oh' and then he walked away. This can of course always happen, but on day 2 I had a different insect in my food. There were also a lot of flies in the restaurant. For the rest, the food was tasty and varied. We must say that there are few cocktails on the all-inclusive menu; they were very tasty and we enjoyed them every evening, but for many other tasty cocktails you had to pay extra. 2. We noticed that when we lay against the jacuzzi railing and sat on the edge of the pool, white spots (it looked like white paint) appeared on our backs and our swimsuits were covered in white spots. Unfortunately, we still haven't gotten it out of our swimsuits. 3. We also had an unpleasant moment on the very last day. We had heard from a very friendly man the evening before that we could still get a shower room for an hour because we weren't picked up until 4 pm. We found this super nice, we still had to report this that morning. That's what we were going to do that day and we were spoken to in a very annoying and grumpy tone by a somewhat older woman with brown hair and glasses. We could finally shower for half an hour but received a pass that didn't work, so we had to go back to the reception and could shower even less because of that. When we were getting dressed, someone from the staff just came in to see if we were ready, even though we hadn't been inside for half an hour. Very bad! When we went to hand in the card, we felt like they were talking about us. What a shame about this last impression, we left with an unpleasant feeling because of it. The staff at the pool bar could also be a bit friendlier. 4. Bad wifi There was bad wifi in the hotel, so we constantly had to use our 4g. But I don't think the hotel can do much about it here Overall a fine hotel for what you pay, but there are a few areas for improvement. We had fun at the hotel for 12 days