Huge disappointment – accommodation and food do not match the description at al Apartmani Medena are very far from fulfilling the "superior" standard. Upon arrival, the apartment was poorly cleaned. Nobody came to clean during our entire stay, so we had to manage everything ourselves using the mop and bucket provided in the room. Cleaning supplies and dish soap are not provided; you have to buy them yourselves. Towels and bed linen are only changed if you manage to catch the cleaning lady yourself.The catering is an absolute disaster. There are long lines for dinner, the dining room is extremely noisy, the tablecloths are dirty, and the serving utensils at the buffet are messy and covered in food. The food repeats constantly: overcooked rice and pasta turned to mush, dry chicken meat, and french fries that seemed to have been fried back in the morning. While the breakfast selection was decent, the baked pastries were often just reheated from the previous day. Upon our departure at 03:00 AM, the reception did not even offer us a breakfast box, even though we had already paid for that breakfast. The resort itself is completely dead. The promenade was lined with closed venues, and there were only about 4 restaurants operating, serving semi-finished convenience food. The market located under the restaurant is definitely not a supermarket; it is just a tiny, overpriced grocery store with a poor selection. The beach was dirty and unkempt. The sea was clean and nice only in the morning, but by the afternoon it was full of seaweed and dirt. I definitely do not recommend these apartments.

Dirty. Rubbish all over the grounds. Dilapidated buildings, broken concrete steps and footpaths. Not enough sun beds or parasols. Absolutely no shade around the pool. Guests reserve loungers in the early hours and don't return to the loungers until late afternoon. It is unbearable to sit in all day sun as there is no shade and not enough parasols.

We returned very disappointed from our stay. What struck us the most was not one particular problem, but a lack of organization and communication at all levels. We felt like we constantly had to ask for services that were advertised or included in our reservation. **Misleading information and lack of transparency** Unfortunately, several pieces of information on the website do not correspond to reality. It is notably indicated that a bar is available by the apartment pool. However, during our entire stay, this bar was never open. When I asked for an explanation at the front desk, I was simply told that the website was wrong. I find this response unacceptable. Guests book based on the advertised services, and it is up to the establishment to keep this information up to date. The site also mentions that linens are provided, without specifying that it is only for the apartment. No pool or beach towels are provided. We therefore had to buy towels to enjoy the beach, which represents an additional expense that could have been avoided if the information had been clear. Finally, it was our first experience in an apartment hotel. We did not expect to have to do some of the cleaning of the accommodation ourselves, including taking out the trash and handling housekeeping during the stay. If this is part of the establishment's operations, this information should be clearly communicated before booking or at the time of arrival. We did not find it anywhere. **Service and organization** Upon our arrival, we received the wrong wristbands. It was only when I returned to the front desk to inquire about the closed bar that another receptionist noticed the error. She then gave us two wristbands each: one for half-board and a second one allowing access to the hotel's facilities, including its pool. This pool is actually more pleasant than the one at the apartments, with an open bar and a pool equipped with games for children. However, when we went to the bar, an employee told us that we were not allowed to be there, as this area was reserved for hotel guests. It was only after explaining to him that we had two wristbands and that our booking had been made via EasyJet that he finally allowed us to stay. It is regrettable to have to wear two wristbands during the entire stay and, above all, to see that the staff does not know the access rights of the different guests. The lack of organization was also felt in the management of the linens. The instructions indicate that towels must be placed on the floor, outside the apartment, to be replaced, while sheets are changed once a week. We followed this procedure twice. Each time, our towels were picked up but no clean towels were left. I had to go to the front desk twice to ask for new ones. The beds had not been made either. **Restaurant** The restaurant was also a big disappointment. The quality of the food was mediocre and the dishes offered varied very little from one meal to the next. The water containers were regularly empty and we often had to ask the staff to refill them. Here again, the service was not up to par. **Facilities** The infrastructure also lacks maintenance. Several lounge chairs around the apartment pool were broken, which limited the available spots and gave an impression of neglect. On the other hand, the apartment was clean upon our arrival and well-equipped. On that side, we have nothing to complain about. The beach is also very pleasant and constitutes a real positive point. It must be known, however, that the lounge chairs there are for a fee, which represents an additional cost to anticipate. **Conclusion** Our disappointment does not come from the apartment itself, but from the accumulation of small malfunctions: incorrect information on the website, services advertised but unavailable, errors upon arrival, poorly informed staff, lack of organization, and disappointing restaurant quality. Taken separately, each of these points could be considered a simple inconvenience. Together, they unfortunately strongly impacted our stay, especially with the price that this stay cost us. I am sharing this review in order to inform future travelers. I hope that the establishment will take these remarks into account to improve the experience of its guests. We will not return.