New Charlemagne
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This is my favourite place to stay in Brussels, and it always meets all my expectations. The location is perfect for someone travelling alone, with easy access by both train and bus. You can even see the European institutions right from the windows. The rooms are consistently clean, and the breakfast has everything you could possibly need. I would happily recommend this hotel to anyone planning a visit to Brussels. Although the service has always been impeccable regardless of the worker, I want to give a special thank you to Sevim at the front desk, who always welcomes me with such warmth and positivity every time I stay.
The hotel is in serious need of refurbishment, the room was dated, with stained walls and carpets, and old décor. Lingering smell of smoke on my floor. To be called 'New Hotel' is ironic. At breakfast, I pointed out to staff that the butter sachets were expired by 11 days, and asked for some fresh ones, which they said they didn't have. They removed the stale sachets, but at breakfast the next morning they had put them out again. The cereal in the plastic container that I went for had congealed together into a solid block. Not acceptable when charging €23 per morning for breakfast. One of the managers was also very rude. When checking out, reception was empty, so I dinged the service bell one time. The manager then complained to me about this, talking about how busy he was, and trying to make me, the guest, feel bad for having done this. He had also acted curt in interactions throughout the stay. A hotel to avoid.
The hotel is situated in the EU quarter so if one's there for business, the location is helpful. The room was also clean. On the negative side, the hotel is pretty run-down (carpets, walls, decor etc). 2 very narrow lifts, only 1 was working. No aircon in the room, so I had no way to warm it up. (There was no heater either, just a fan.) The fridge was empty, but at least coffee was available. Overall, I've had better.
Reception with very poor customer service. Very poor customer service. Very poor customer service Very poor customer service Very poor customer service Very poor customer service Very poor customer service Very poor customer service Very poor customer service