We got to the hotel at approx 2am last Saturday morning. Obviously we were all shattered. Arrived in the room and the air con was broken with only one member of staff working the whole hotel. He was clearly stressed but eventually found us a new room which was beautifully cold so we moved and eventually got to sleep around 3.30am. Unpacked and made our way to the pool, and within an hour or so got a phone call to say the air con was fixed in our original room and we had to move back!! Obviously I wasn’t impressed at the time but agreed to it as a family who needed ground floor access were arriving within a few hours. My eldest son came to help me pack and got stung by a wasp, had a quite bad reaction but eventually the pain and swelling subsided and we went back to the pool… you can forgive me for thinking with all of this happening in the first 15-16 hours we were in for a disaster of a week. My first impressions were that rooms are a little dated, hotel could do with a spruce up in areas, but for the price we paid we didn’t expect The Palm and we only spend time in the room to shower and sleep so nothing I was going to moan about. After the wasp sting we’ve had a really good holiday. The animation team are excellent. Always smiling despite the heatwave and not stopping, always interacting and having a laugh with guests. Water volleyball got a bit competitive at times but the staff managed it brilliantly following arguments with some people wanting to play high standard rules in a holiday pool instead of having a daft fun game. The alcohol is good, probably the best all inclusive options I think I’ve seen in Spain. I normally can’t get drunk off AI booze but this did the trick on the days I decided I wanted to have a session. Tequila Rose included in all inclusive also 😬 Food is ok, we’ve managed to eat every night int he restaurant without having to eat out. We were worried with it being seafood night on Thursdays but the steak chips and gravy was actually beauty. Gravy was next level. The kids have struggled some nights to eat but with the heat they haven’t been overly bothered. The poolside snack bar is very good. Pizzas are unreal, burgers very nice and generally well stocked and staffed. Once again the staff didn’t stop. We booked the bbq night for one of the nights which was ok but wasn’t enough for 4 of us so we ended up back in the restaurant for a little more scran. We were lucky enough to be here for the World Cup final which was a class experience. Partying til 1am in the pool with the Spanish residents of the hotel, all chatting and celebrating together. Had 2 trips into Benidorm to watch tribute acts. Liam Gallagher at Western Saloon (for our son’s 13th birthday) and Michael Jackson at Talk of the Coast. Both allow under 16s into the earlier shows and were worth the taxi fare (about 25€ return per trip Wasps are a big issue. They are attracted to the strawberry slushes that the kids all seem to be addicted to. A lot of people aren’t cleaning up after themselves and leaving empty cups, food etc round the sunbeds and pool and staff are already running round like headless chickens so struggle to keep on top of it. Maybe if people were a bit more respectful the wasps wouldn’t bother everyone so much. The two best things about this place… The pool is open with a lifeguard on duty til midnight every night. This is a game changer for the kids and we’ve spent most nights in there til closing. But the very best thing is the staff. They work extremely hard in brutal heat. People complain about the queues and yes, sometimes you have to wait a bit of time to get served, but put yourself in their shoes. Big shout out to Aaron and Nahir who work the bars. They always made the effort to chat with me and my kids, as did Pavel, Luis and others I can’t remember he name of. They make a great team and are always smiling despite working themselves into the ground every day and night! And finally, my youngest was made to feel very special last night dressed in his Michael Jackson costume. The entertainment team at the White Party made his holiday one he’ll never forget by getting him to dance on stage and throwing him in the air to celebrate how good he was with his moonwalk 😆 Overall really enjoyed the week here. Would I return? Yes if the deal was right, absolutely.

Hi I was in Albir garden resort in July The resort looks nice ,in fact it is old . or would be nice to start think about some renovations Sofa bed had some damage on the material. The mose annoying think was leaking shower from the base.i would say the seal around glass needs to be re done. the water was going on the floor every time we were taking shower. The restaurant looks nice but the food was just ok Salad not great.Cucumber was so dry ,as it was cut much earlier and left without cover. beetroot and carrot awful. Also I didn't understand why we could use coffee machine at the lunch time ,was only of r the breakfast or juice machine .The lady said I have to pay. I paid enough for full board. Animation stuff was great ,full of energy and very funny really enjoyed the aqua aerobics and volleyball was very good.

We've just got home from a week Albir Garden resort, what a great place for kids of all ages, staff are friendly and welcoming, the entertainment staff are brilliant getting people to join in with activities and the water park is fabulous, no extra charge for this, would highly recommend a visit, it's location is a bit of a walk to the beach, but we got a taxi costed us €6.20, the beach is pebbly and sunbeds are €7 each, which is a bit expensive. It's also close to shops and bars if you want to go out, but the all inclusive plus drinks were more than adequate for us, some premium largers and ciders and cocktails werent on the all inclusive deal, there is a 4 drink limit per person, but we went in 2s to the bar, alot of people were using drink carriers etc. Only downside for us, it was a very busy time, and for meal times and pool bars, the queues for drinks were long, although staff did try to get through the queues as quickly as possible, and clear the tables, I suggest going at a quieter time if you dont like queuing for food and drinks, the pool area was great, no saving of sunbeds allowed, one of us went down early to secure sunbeds and we stayed there for most of the day, plenty of loungers and chairs etc, you can also put chairs and sunloungers on the garden if you wanted to. Pool areas and rooms were cleaned daily, groundstaff always around, and maids were friendly, the rooms were OK, a bit old fashioned, but ours had a new bathroom fitted and a nice balcony with chairs and a table, plenty of things to do, we watched Spain win the world Cup and celebrated with the Spanish. Excellent facilities. Food was nice, lots of choices, something for everyone, and gluten free options, available. Would go back, but when it's not so busy. Excellent value for money, as we went with Jet2 and got 3 free child places.