We booked a holiday package paying £1,049.76 for what was advertised as a premium 4-star experience with functional air conditioning. What we actually experienced with our young child was a complete health and safety nightmare. ​Upon arrival, the air conditioning in our room was completely non-functional, merely circulating warm air and pushing room temperatures up to a dangerous 30.1°C. A true 4-star hotel does not rely on loud, ineffective portable floor units to cover up failing infrastructure. Furthermore, when we were moved to a second room, the conditions were no better, as the shared wall between the bathroom and bedroom was actively leaking, waterlogged, and flooded. The hygiene standards across both assigned rooms were revolting, with unsterilised floors where a wet wipe turned pitch black after light cleaning and leftover hair left in the shower. ​During an active crisis with a distressed toddler in unsafe room temperatures, Lastminute.com’s emergency and relocations team completely ignored us for over four days. We were left stranded, suffering severe sleep loss and extreme stress without any emergency assistance. Despite their Escalated Care Team acknowledging in writing that our photographic evidence accurately reflected the unacceptable state of the accommodation, they refused a proper refund. Instead, they attempted to dismiss our ruined experience with an unsolicited £100 promotional voucher, which is an absolute insult after ruining a £1,000+ family vacation. Lastminute.com failed in their basic legal obligations, and I strongly advise anyone booking a family holiday to avoid this platform entirely.