Hotel Alua Puerto de la Cruz, Tenerife – Disappointing All-Inclusive Experience The hotel itself was clean and tidy, and the general cleanliness was good. The hotel staff were friendly, and the housekeeping was excellent, cleaning our room every day throughout our 10-day stay. However, there were several significant issues that affected our overall holiday experience. Swimming pool: The biggest concern was the condition of the swimming pool. The bottom was deteriorating, with large holes appearing, some approximately the size of a dinner plate. These could potentially cause injuries to guests’ feet. In my opinion, the pool needs to be closed for major repairs before someone gets seriously hurt. This is a serious safety concern that should not be ignored. Food: The all-inclusive buffet was very disappointing. Breakfast, lunch and dinner were bland, tasteless and lacking in flavour. I expected a much better standard of food from an all-inclusive hotel. Entertainment and atmosphere: The entertainment appeared to be run by a French company and was predominantly aimed at French-speaking guests. Around 90% of the guests during our stay appeared to be French, which made the entertainment feel less inclusive for other nationalities. Unfortunately, we also experienced some very rude, arrogant and inconsiderate behaviour from certain older French guests. Their lack of courtesy and manners sometimes made the atmosphere unpleasant. Location and weather: The hotel is situated in the north of Tenerife, where the weather is generally less consistently sunny than in the south of the island. The climate was still tolerable, but it is something worth considering when choosing where to stay. Overall verdict: Although the hotel was clean and tidy, the friendly staff and excellent daily housekeeping were positives, but the deteriorating swimming pool, disappointing food and lack of entertainment suited to a wider range of nationalities let it down badly. The condition of the pool was particularly concerning from a safety point of view. Based on our experience, I would think carefully before booking this hotel, especially if you are expecting good-quality all-inclusive food, well-maintained facilities and entertainment that caters for everyone.

The hotel was pleasant but I need to expand Most of the staff were rather cold in their interactions with us. Maybe it's a cultural thing but definitely not what I would consider personalities for hospitality. As an Irish person we're used to more effort. The rooms were cleaned daily and towels were changed every day if you needed it. My hairdryer was ready to explode. It would work for about 60 seconds, making dreadful noise and overheating, then it would stop working for about 5 mins until it cooled down. There was no regulating the temperature and it felt dangerous. I reported it the first day but by the time someone came to look at it, an hour had passed and I had managed to dry it, slowly. I told maintenance to come back tomorrow but nobody did and the hairdryer was not fixed for my entire stay. The food was not great, typical buffet all inclusive but additionally it was cold mostly. There was a good variety and the staff on the floor were quick to clean up. I just didn't feel excited for any meal and left unsatisfied unfortunately. I was charged €150 to upgrade from B&B rate to all inclusive through Love Holidays for 7 days but my sister did the same upgrade at the reception upon check in and was charged €240...... strange! Most of the guests were French or Spanish and they don't seem to know about queuing at bar or restaurants, no smiling, no consideration for others. As much as I want to go away and experience other cultures, I think the Irish are quite rightly labelled friendlier than other nationalities and I like it Don't think I'd return