Aparthotel ONA Campanario
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Mijas, Spain
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Booked this hotel knowing there wasn't a lot near by but the hotel description stated it had a pool snack bar and a small restaurant. This was not the case. There was no restaurant or snack bar. This was not good. We also seemed not to be the only people arriving expecting pool bar and restaurant. I wouldn't have booked this hotel if I'd known it no longer had the facilities as described on the hotel description. Pool area was OK and rooms were big and clean. Still I wouldn't return due to lack of facilities
We had informed the hotel we’d arrive little after midnight. Once we were at the hotel (as informed), there was nobody around and none of the on-call numbers answered. So after an hour or so we had to face the fact that we were ghosted we had to find rooms from some other hotel for the first night. When we arrived to the hotel the next morning, no one was willing to answer any questions or take any responsibility for handling our case. After few e-mails the result was, that the hotel refused to pay any compensations and went dead silent refusing to answer e-mails.
Everything in this review is to be expected and is reflected in the price and budget. We required an apartment to suit 5 . Got the 2 bedroom apartment which was very spacious. Fabulously relaxing . Nice quiet area amongst residential streets with gorgeous houses. With a small row of restaurants and supermarkets about 10 mins walk away. With a family of wild boar late at night a marvel to see. Living area with kitchenette and vast balcony/terrace and 2 bedrooms one larger than the other both with ample storage and a safe. Living area had room for a sizeable dining table and sofa bed and armchair. Kitchen equipped with large fridge freezer, microwave and coffee machine as well as toaster and kettle. We had an iron/board too. All areas were clean and tidy . Only downside was the air con was only in the living room but was working well. However we had large floor fans for both bedrooms but they never cooled them enough just circled warm air unless you left the bedroom doors opened to tap into the air conditioned living room. Pool area and gardens were lovely and well kept. The map provided by the reception shows a pool bar but we never saw this open. There is a working gym however we didnt use. Plenty of good quality sunbeds but not so many umbrellas or shade. The buildings could do with a paint especially the blue domes. The tiles on balcony showed some cracking and stains and need some paint to spruce it up ,bathroom in places,lock on bathroom door and issue with being accidentally stuck on the balcony as the door could lock without warning. However we could see and hear signs of odd jobs being sone such as repairing grass areas . Noticed grime on the inner edges of the pool. Pool toilets are immaculate. All in all i would use them again. Staff were helpful and informative. Yes the lifeguarding is pointless if they are glued to their phone.