Ok, the hotel is clean, but tired. Breakfast is dreadful with cooked food that should be hot served cold. Lunch and dinner though does better. All drinks are served in cardboard cups which is not 5 star service. There is no table service at all not even drinks at meal times. We were asked to pay to use the safe in the room! It is advertised as on the beach, but to be clear this is accessed by a fairly steep incline. Sunbeds are charged for on the beach apart from on a fairly grubby terrace half way between the beach and the hotel. There are 3 lifts and one was permanently broken and the other two dirty, often overfilled and extremely slow (still being 6 floors up it was good exercise!!). Please don’t expect any guidance or instructions from the reception staff when you check in, or any information in the room explaining anything about the hotel. Definitely not a 5 star hotel, god help the others if this is proclaimed as the best hotel in Bulgaria.

We just come back,from brillant week in palace,ideal for kids. My grandchildren really love it, especially lazy river, and flumes,go cart( 3 euro).Clean hotel, Food. Some nice food nice selection, always something u can find, if some don't take your liking.America diner,nice burgers.Italtian restaurant was really nice.( need to booked). Cleaner on hand ready to pick up drop food. Pool and sunbeds Always found a sunbed,be prepared to get slash, if in first row. Pool striker cold, but lovely once your in.. Entertainment. Kids club, and shows some are good.Area where this take part, is very dark need background lights.My husband fell over wall and hurt in self.Very uneven surface. Rooms. Two single bed and child bed.we had two rooms,,adjoining. Ideal.As we was party of 4 adult and 2 kids.Rooms are ok, not so big,but we did not spend time in there.Bathroom big, bath bit slippery. Cleaner let down hotel, my grandson never had his bed change all week,we did.Night before before heading home , look under his bed,to see if we left anything, and there was his top sheet on floor.So not even check.Also we found weird they leave your top sheet fold up on your bed, so u have to make rest of your bed up.And size of bed,none to tuck in.Also curtain are hit and miss,let in light.Also in my daughter room, they found kid bear,which have been left by previous people, so bed are not move, when changed over. Toilets Toilets are far away from kids entertainment and shows.Need more toilets. And need more staff to serve at bar of a night, long queues. But we have brillant week.would return with grandchildren, but not as a couple.

Sol Nessebar Palace Hotel Review Overall, this is a massive hotel with loads to do, especially for families, but there are definitely some negatives. The good The slides are brilliant and the pools are good, although they are quite cold. The hotel itself has so much going on that the layout almost feels like being at a theme park. It's absolutely huge and there are plenty of snack stations around. Sun loungers. Lots of losers get up early to get them You can buy popcorn and candy floss on site, and there are also bouncy castles and inflatable water balls in the pool during the evening. These activities do cost extra though. The German bar is great. You can pay €5 for a reusable glass for your beer, otherwise you're drinking from paper cups. The beer available is Sol and Beck's, and there are plenty of cocktails available too. The beach is nearby and the water taxi into Nessebar town was really nice and definitely worth doing. The magnetic strip on the wristband that acts as your room key is also a really convenient idea. The maids cleaned regularly, which was good. The bad The biggest issue for me was the food. On more than one occasion, chicken and pork appeared undercooked and pink inside. I have pictures of this. Personally, I found this unacceptable and it put me off eating certain meats. The hotel is extremely busy. Because of this, the lifts are a nightmare and often take ages to get on because they are constantly full. The evening entertainment was disappointing overall. Karaoke was good, but the kids' mini disco wasn't great and was absolutely packed. The shop on site is also very expensive, so I'd recommend buying essentials elsewhere if possible. There is a Chinese and Italian restaurant on site, but you need to book several days in advance. I didn't bother because of this. My room also had what appeared to be blood on the walls, which obviously wasn't pleasant. My 16-year-old's room had no proper door/privacy either, which was a major issue. Overall This hotel has everything you could possibly need for a family holiday and the facilities are genuinely impressive. The slides, pools, snack stations and huge layout make it great for kids. However, it's extremely busy, some of the entertainment is poor, the lifts are frustrating, and the food quality—particularly the undercooked meat—is a serious concern. I'd say great facilities and plenty to do, but some important issues stop it from being a truly great hotel.