Alicante, Spain
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Sercotel Hotel Bonalba Alicante
Exclusive hotel for your holidays on the Costa Blanca. The Bonalba hotel is perfectly located in the heart of the Bonalba golf course, just 10 km from the center of Alicante and 4 km from San Juan beach. It has 251 elegant rooms with terrace, among which 40 luxurious junior suites stand out. In addition, it has an auditorium with capacity for 313 people and 10 meeting rooms with different capacities, equipped with the most advanced audiovisual material. To fully relax, guests can visit the spa at an additional cost and upon reservation or work out in the gym. In the evening, nothing better than having dinner in the hotel's Mediterranean restaurant with show cooking according to the season and à la carte, and then savoring a drink in the English pub. The Hotel Bonalba is perfect for holidays, as it also has a large outdoor pool surrounded by immense garden areas and activities for children during the summer month. * Spa closed on Tuesday and Sunday afternoons. Pets allowed with conditions and prior reservation and confirmation by the hotel.
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Hotel with a good location, quiet, with excellent value for money, somewhat neglected in maintenance and cleaning, decent food. We spent a great weekend as a family, the best part, the human quality of Maca, the entertainer, we participated in all the activities, a 10 🫶🏻
It is always a real pleasure to spend my vacation at the Bonalba. The staff is very friendly and competent. The pool is great. This is my 5th time coming and I am still just as happy.
This hotel is very clearly not a 4-star. It has a large pool (which needs a clean) and the hotel itself is spacious, but unfortunately, that’s about as far as the positives go. The food was one of the most disappointing things about the hotel. It was often cold / luke warm with a very limited selection. It felt that most of the food was not freshly cooked and was simply warmed / reused. I have seen much better offerings at 3 star hotels. Service throughout the hotel is poor, with no clear information or guidance on how you can purchase food during the day if you aren’t all inclusive. Staff were okay, but there was a clear a language barrier at times, and there were a few occasions where they tried charging us the wrong amounts. The rooms are basic. Our kettle didn’t work, and the TV only offered a very limited selection of basic Spanish channels. The corridors to get to the room have an unpleasant musty smell (probably from the old carpet). The bed was relatively comfy though. There is virtually no evening entertainment, with only a handful of fairly basic daytime activities available on selected days. No good if you have kids are looking for some atmosphere. In terms of location, there is nothing nearby other than the golf course and a couple of restaurants about 11 minute walk up a steep hill. There is no store within the hotel either. Overall, I would rate this as a low 3-star hotel at best in its current condition. The hotel does have the potential to become a genuine 4-star hotel, but it would require significant investment, better maintenance, improved food and service standards, and much more attention to the overall guest experience.