Dirty and very poorly maintained rooms. Old, with cockroaches and other little animals scurrying around the room. No air conditioning, you have to sleep with the window open and there is a lot of noise outside. The second night we went to another hotel. I do not recommend it at all.

Our stay was short but very pleasant. We wanted to thank you for taking our request for the room very seriously. The location of the hotel is excellent. Breakfast was fantastic, as were the staff who served us there. We would definitely stay here again. Thank you very much!"

The worst property ever seen in Puerto de la Cruz. Absolute neglect attitude towards the guest: when I arrived late in the evening I was given not a room type I booked. I received a small room, not prepared - hair everywhere, stains, no shower gel, broken shower and terrible smell from drains in shower and kitchen. No service. After immediate ask for at least shower gel the receptionist replied I had to wait until next day when housekeeper comes. Next day I asked to change the room because of smell (I had headache because of the smell, even opened windows didn't help) and defect shower I got a reply it was what I paid for!!! After many arguments in the evening I finally got a different room, same type I booked. No least effort to improve the property. And on top of it theft from the room - an expensive perfume worth 180 euro has disappeared.