We have just returned from two weeks at the Illunion Miramar. Family of five - two adults and three teens aged 14-17 in a two bed apartment. POSITIVES: Room was a pretty decent size. Good size balcony with two clothes airers. Bathroom had full sized bath with shower attachment and a separate shower cubicle, meaning two girls showered at the same time. Cleaners came in every three days and did a great job. Large outside pool. We never struggled to find sun loungers no matter what time of day we went by the pool, so it's surprising to read other reviews mentioning sunbed wars. Some days we wouldn't go to the pool until midday and there were lots of available beds. NEGATIVES: Extra charges! We expect to pay for the in-room safe, but it was €3 per day, so €42 for a two week stay. Gym was €25 per person per week, so would have cost us €250 for the two weeks. Indoor pool: you have to wear a swimming cap (no idea why). The hotel will sell them for €4, but we bought them slightly cheaper in the supermarket. Children went to use the indoor pool, only to be told they needed an adult with them (children were 17, 15 and 14). So they never used the pool. The outdoor pool is lovely and it is nice to have lifeguards, but!!! the constant sound of them blowing the whistle was annoying. They were very, very strict. Only certain types of ball allowed in the pool, no jumping in and absolutely no inflatables. Completely understand that too many inflatables can be annoying, but they just seemed to be preventing children from having fun. The hotel is further away from the beach and main strip than we were expecting. We walked into town every night, but it may be a struggle for families with younger children or mobility issues. Overall a decent hotel. We would probably stay there again, but with the knowledge we would need to spend more to use all the facilities.

We had a lovely holiday overall and found the hotel to be clean and well maintained. Our room was cleaned every few days, which was more than adequate for us, and the pools were great. We stayed in the block overlooking the paddle courts, which turned out to be a really enjoyable location. We couldn’t really hear much of the noise from the apartments, and actually enjoyed sitting out and watching the games. The food from the pool bar was also good and convenient for lunch and snacks. Unfortunately, the main dampener on the holiday was the usual issue of sunbed reserving. On one particular day, we sat on a vacant sunbed which had no towel or belongings on it. Around two hours later, we were approached and told that someone had reserved the sunbed because they had reserved the three sun chairs next to it. We were asked to move, despite the fact that the chair we were using had been completely vacant when we sat down and there was nothing on it to indicate that it had been reserved. What made the situation particularly disappointing was how the manager handled the dispute. I was sitting on the chair with my young daughter so that I could keep an eye on my son swimming in the pool, but we were still asked to move. We felt that the decision went against the hotel's own rules regarding reserving sunbeds and that the situation could have been handled much more fairly. I subsequently contacted both the manager and head office to raise our concerns. Unfortunately, I found the response quite defensive rather than acknowledging why we felt let down by how the situation had been dealt with. Aside from this incident, we genuinely enjoyed our stay and there is a lot to like about the hotel. The facilities, pools, cleanliness, location of our accommodation and pool bar were all positives. However, the way the sunbed dispute was handled left a disappointing impression on what was otherwise a very enjoyable holiday.

This hotel has both good and bad qualities. The good, huge swimming pool and huge kids pool. Always a sunlonger available around the kids part but guests do queue for a bed before the gates open. The entertainment was so-so, the was something during the day for kids and evening entertainment but I wouldn't rate it at all. There is a games room with about 2 things working, no air-conditioning in that area. Thr hotel is right beside a huge shopping centre and you can wheel your shopping cart over to the hotel. The bad, location was not what I read on previous reviews. You are a good 20-30 minute walk away to the town. Fine if you like walking but with 2 kids age 3 and 5 in 30+ heat it was not ideal. We got a taxi up and back each night which was only 5euro each way. There is a bus stop right outside the hotel but we never used it. The service at the bar/bar food area is one of the worst I have ever experienced in my years of travel. It wasn't a once off on one day, it was every single day we were there at any point of the day the service was awful. No waiting staff to serve the tables and when you queue to order at the counter your told no you have to sit to order. On top of that, the price of the drink was insane. 6.90 for a local beer. They know you will pay it as there is no other bars around the hotel to go to unless you go down the town. In the evening you can expect to wait up to 20minutes to be served a drink and that is not down to thr volume of customers, it's down to the dreadful service from the staff. The rooms are old but fine. We did have ants in our room. Reception staff were lovely, bar staff not so much. Overall, I would not return.