Awful Room, Awful Bed! So disappointing! We booked via booking.com after the reviews looked good. It’s in a great place - very central. I paid for an upgraded superior room but it was anything but superior. The bed was the worst bed I’d ever slept in and I’ve suffered from a bad back ever since. The bedding wasn’t nice. The floor was clean but sticky. It felt like hostel accommodation at hotel prices. We should have stayed 3 nights but left after 1. It was an awful experience and terrible value for money.

We stayed in a Superior Double Room for 7 nights and had a good stay. The hotel is in a perfect location close to Friedrichstraße station. The staff were pleasant and housekeeping was excellent. The only negative from a staff perspective was that when we checked in, we were given our key and basically dismissed. In any other hotel I’ve stayed, you’d be told where the elevator or stairs were, or given loose directions to find your room, as well as some information on the available amenities in the hotel. For example, we didn’t know there was a sauna, vending machine, and a free to use shoe polisher until we ventured to floor 9 on our last day to see what the “feel good lounge” was after seeing a sign. We also didn’t know the hotel provided umbrellas to guests until midway through our stay. We had declined to add on breakfast at check-in (we felt €22pp for 7 days was excessive, but we didn’t say that, we just politely declined) and the receptionist seemed to be a bit taken back. I don’t know if that’s why they dismissed us. Our room was spacious, and the bathroom was a great size and had great water pressure. The hair dryer was also surprisingly really good. Unfortunately, the bed was pretty uncomfortable and almost bouncy. The AC in the room was quite pitiful, we spent the first 3 days waking up constantly due to the heat. I cannot imagine sleeping there when temperatures were 30+ in the evening. The rooms feature an in room “suite pad” (little iPad/tablet) but the only option on it that worked for us was to cancel housekeeping. It actually asked us if we wished to cancel housekeeping for the entirety of our 7 night stay! Our in room phone didn’t work either. There is a really nice bar next to reception with alcohol priced on par with most places we went to. That said, a cup of black tea was €4.50 which is absolutely appalling. Overall we had a nice time but would likely stay somewhere else just purely due to the bed being so uncomfortable.

When I realized this morning that I don't have a flight I went to the Leonardo Website to cancel my reservation. The declared policy was that you can cancel without any fees up to 6pm at the day of arrival. On the Website there's a button "manage" (see photo). Gladly I pressed it to find out that there's no online cancellation option (see photo)! Then I looked at the Web and saw many complaints on that. Tried to reach them in every possible way from the morning with no real response. Finally I was announced that it was cancelled 2 hrs. before deadline. I am a member of the network and been to their hotels many times. This time was not a pleasant experience.