A hotel where the all-inclusive is only worth it to enjoy the pool with the beach bar (where the waiter is incredibly professional) and to eat a burger. The buffet food is very poor, with several dishes repeated in the morning and at night on the same day. If you order an omelet with ham at breakfast, it will taste like bell pepper... because there is cross-contamination on the griddle from mixing foods. In short, food of dubious quality in its preparation and repetitive. A shame because the staff is magnificent.

Unfortunately, it is a very dirty hotel; the rooms and hallways stink, the carpet is full of stains and, above all, dirt that is not vacuumed. My room is filthy. I asked the cleaning lady if they didn't have a vacuum cleaner, but she played dumb. Neglected and smelly. Furthermore, it is absurd that a 4-star superior hotel makes you wait even half an hour for breakfast because there is a line. In any case, there is a great deal of indifference; they do not seem to be interested in the customer. They are mocking us.

2-week all-inclusive stay, very disappointed from start to finish. Upon arrival, hotel completely isolated from everything, you are a prisoner of their services. Room: Mattresses worn out, you can feel all the springs and hollows, impossible to sleep well. When I reported the problem, the only solution offered to me was to change rooms, therefore to move everything, repack the suitcases and fold everything up after a week of settling in. No mattress change offered. Wifi advertised but catastrophic and unusable in the room. Dining: Buffet identical for 2 weeks, no variety. Labels only in Spanish, with no details on ingredients or allergens. 90% of dishes based on pork, no halal or vegetarian options. Unacceptable for an all-inclusive. Staff not very welcoming, unpleasant, who only speak Spanish and make no effort to help. Paid parking at €15 per day, spaces much too small with poles and obstacles everywhere, dangerous maneuvers with a risk of damaging the car. And finally, the worst part on checkout day: despite my disability card, no luggage cart available to bring down my suitcases. I had to wait 1 HOUR in the lobby to get a cart. For a 4-star hotel, it is shameful and a total lack of consideration for disabled people. This hotel is not worth 4 stars.