I was looking to book the Kassandra as found a good deal, but needed clarification on a couple of things. I emailed no reply. Emailed again still no reply. While waiting for a response the holiday went up in price. Hence I shall not be booking. Disgusting customer service.

I am extremely disappointed with how this situation was handled. My necklace went missing. I am certain that I left it in my hotel room at the table. This was not an ordinary piece of jewelry—it belonged to my late mother, who was wearing it when she passed away. It is the only piece of jewelry I inherited from her, and I had always planned to give it to my daughter one day. I had worn this necklace around my neck every day for four years and I always took great care of it. The only reason I took it off was because the skin on my neck had become sunburned and irritated. I contacted the hotel and asked for help. Instead of receiving understanding, empathy, or even a simple apology that my necklace had gone missing, I felt blamed and made to feel as though this was my fault. That was incredibly upsetting during an already heartbreaking situation. I am not accusing any individual without evidence, but I expected the hotel to take my concerns seriously, conduct a thorough search, and show compassion for the loss of something so precious. The lack of empathy and the way I was treated were deeply disappointing. I hope no other guest has to go through an experience like this. Only positive thing was the bar staff. They were absolutely wonderful—friendly and kind throughout our stay. Unfortunately, my experience with the reception staff and the housekeeping staff was very different. I found them rude and unhelpful, especially when I reported that my necklace had gone missing. It's honestly unbelievable how little empathy the staff had. They didn't take my concerns seriously at all. I know for a fact I didn't lose the jewelry, I just left it on the table for a moment. I was a paying customer on vacation with my family. My flight back to Finland was spent in tears. I sincerely hope that no other guest ever has to experience losing their belongings. I still hope that one day my mother's necklace will be found and returned to me. It would mean more to me than words can describe.

The hotel is wonderful, daily cleaned in evidence as they have many staff in operation, my room was self catering and it was very nice, power showers are amazing, balcony views where great as i love the plants and the palm tree types. The reception staff and all the bar staff where great, one barman even took me to my room as i was a little tipsy, so that was a great service. The greek people are great and it was a very pleasant experience, i made many holiday friends and i intend to go back next year. Well done to all Kassandra and family staff, fantastic time. They have 2 main swimming pools, 2 small children pools, a play area for the kids, 2 bars, live music and karaoke on 3 days a week, 2 main areas to eat food, may sunbeds by the pool and away from the pool, supermarket 2 minute walk, bus stop outside which is great as it goes to Rhodes in 20 minutes where you can have a boat tour from many kiosks, old town is mind blowing. For the price this place is great, well done to all of the Kssandra family for giving me a wonderful most enjoyable time. I love you all xxx Jason

We were a little concerned by the bad reviews for these apartments but we had a reasonably good experience. Maybe we just got lucky but our apartment was a good size with comfortable beds. The shower wasn't amazing but it was clean with a new shower curtain. The kitchen was basic, no microwave or toaster but I believe you can hire a toaster if needed. The cleaners came by everyday and were always cheerful. We paid for air conditioning as it was very hot when we visited, it's €9 per night. Loads of mozzies so make sure you take some repellent if you are prone to getting bitten. Yes, the complex is a bit dated but if you want five star you need to pay five star prices. Excellent supermarket across the road with friendly staff but a very busy main road to cross. Bus into Rhodes town was €2.50, bus tickets from reception, worth a visit, very beautiful. Suggestion - make one of the pool areas adults only, the amount of noisy ten year old boys shouting and splashing made it hard to relax.