I had the pleasure of staying at this wonderful hotel in Nessebar in August of this year. The hotel is situated within walking distance of the charming Old Town. I found the location perfect as it's literally on the beach and close to bars and restraunts. The rooms are spacious, they have big balconies that provide spectacular ocean views. I stayed B&B and found the breakfast very good, there was a lot of choice which I liked. The staff were helpful and friendly, especially the bar staff. I would highly recommend this great hotel, I am sure that I will return in the future. Thank you for making my stay so memorable. 😊

Mirage hotel shop Miami very good customer service always smiles and very good price I’m coming back next year specially to go to the shop

The hotel is tired and dated including the rooms. Towels are paper thin, stained carpets and shabby decor. The breakfast offering is very basic with the hot food being cold and inedible. The ‘restaurant’ is dated and depressingly shabby. Our first morning we went to the pool area and were shocked by what we found. Seagull excrement covering the pool decking and sprinkling the sunbeds but worst of all the pool bottom was covered in seagulls poo. There was a dead fish rotting in the pool presumably regurgitated by a seagull. We found chicken bones in the pool and surrounding area. After 2 days when no one cleaned the pool I reported it to Jet2 customer service and was called by the resort customer rep. She promised that the hotel manager would come to speak to me. This didn’t happen even though I saw the manager every day in the hotel. The pool was cleaned the next day but we were still reluctant to use the pool as we were not convinced about the cleanliness and whether the water was tested properly, we did have an elderly relative with us and were anxious to avoid any tummy upsets. There was also cracked uneven and raised grating around the pool which was a significant trip hazard. I reported this and it was fixed on the Saturday the day we went home. I would not stay here again if you paid me. The hotel did give us a later check out for free as a gesture for the issues raised as we had a late flight home but an apology from the manager would have been appropriate. The free late check out did not compensate for not using the pool at anytime during our 7 night stay. We also found out that the Beach Bar at the hotel did not open until 04 June and there were no sunbeds or parasols on the beach that we coiuld have used as an alternative to the filthy pool area. However the beach is lovely and it would have been nice to have the chance to use it.