Terrible facilities, misleading information, and extremely rude staff ⭐ 1/5 We stayed 2 nights at Hotel Lucia Vienna and this was easily one of the worst hotel experiences we have ever had. First, the room had no kettle, no fridge, and no iron — basic amenities you expect even in budget accommodation. The location is also very far from Vienna city centre, making travel inconvenient and time-consuming. But the biggest issues were the service and false promises. At check-in, we were clearly told breakfast was included. When I asked specifically if vegan options were available, I was assured 100% that there would be. However, when we went for breakfast, the staff member was grumpy and unhelpful. When I asked for vegan food, he bluntly said they had nothing. There was no plant-based milk, so we had to bring our own just to have coffee. All we could eat was bread and jam. At checkout, we were suddenly told breakfast was not included and we were charged €64 for two days. When I questioned this, the male receptionist started shouting loudly, spoke over me repeatedly, and refused to let me explain. I asked him to check our booking where it was noted, but he refused and demanded payment immediately. After we paid, he rudely told us to “get out”. This hotel is dishonest, lacks basic facilities, and treats guests with zero respect. We strongly advise everyone to stay away — there are far better, more honest options in Vienna.